Frequently Asked Questions
+How to know your price?
Please tell me which item do you want to buy by send me pictures on WhatsApp Or Email: [email protected] I will tell you the prices asap.
+How to pay for my order?
Please tell me your order I will tell you the item total amount. You can pay a 30% deposit first; when we completed the product and take photos and videos for you to confirm, and ready to ship to you; then pay the remaining 70%. Of course, one-time payment is better!
+How long will I receive my order to Dubai UAE Or United States?
After confirming your payment we will start processing your order. Making time 2-10 working days depending on design workmanship difficulty, plus 5 days shipping time to UAE by DHL express shipping method.United States Usually, once the tracking number comes out, the parcel will be delivered to your address in three or four business days.
+Do you make jewelry for personal buyer or only for wholesaler?
Actually many of our customers are personal buyer. They are buying fine quality brand jewelry for their family, friends and themselves enjoying factory prices. Also we welcome jewelry sellers to work with us. We will provide free shipping and free original boxes each time.
+Can I see more pictures of your work?
Sure please follow us on instagram：jianyaluxury for more real pictures of jewelry made by our factory.
+How do I know that they are real 18k gold?
Every product we do gold testing, the test certificate will sent to you together. The test certificate contains weight, shape, color, gemstone refractive index, etc. After you receive the product, you can take the gold test.
+What is your return policy?
We support unconditional 7 day returns. When you receive the product, you can return it for free within 7 days; get a full refund within 15 days! For more details, please visit our Delivery & Return.
+If I provide Western Union or TT or MoneyGram payment, who pays the transfer fees?
Of course, we will pay the transfer fees! We will deduct the payment transfer fees from the total price of your order.
General Manager & Jewelry Designer & Sales Director
Email: [email protected]I have been in the jewelry industry for 12 years and are very professional jewelry experts and sales Director!
I am very happy to be able to create exclusive jewelry for you to discuss and exchange jewelry knowledge with you!
Feel free to email me or contact me via Instagram: jianyaluxury